Relationship Marketing in Practice

 

 

 

 

 

 

 

 

 

Christina Lin, MS, RD

Director, Food Services

Palos Verdes Peninsula USD

 

I was pleasantly surprised to open the principal’s weekly update from my sons’ school, Peninsula High, and see a mention of a new pizza product on the school lunch menu.  This is among notices of sport wins, academic scholarships, robotic team projects, and musicals.  School lunch pizza made a headline!

 

Christina Lin, Director at Palos Verdes Peninsula is making those connections within her District.  A few months later I noticed another school food mention (in a positive tone). 

 

I asked Christina what she has been doing for outreach, as the students and principals themselves are marketing her menu items for her.  Here are her responses.

 

  • Periodically attend principal’s meetings to share Food Service updates

  • Visit the sites and meet with principals individually

  • When students reach out to share feedback, I encourage them to take a leadership role.  At Peninsula High, one of the leadership classes has a school meal subcommittee.  They share menu ideas and are a huge help with marketing.  For new menu features, I have them add announcements in the morning bulletin, school phone app, and student newspaper.  (Good job Christina!)

  • Attend PTA meetings – They now reach out for me to give talks at Red Ribbon Week and go through FS for catering (It is nice to be wanted and part of the group!)

  • Attend student council meetings, even at the elementary level

  • Work on Social Media presence with FS Instagram and Twitter – District and principals retweet FS messages which is great

 

Kudos to Christina.  Building those relationships takes time and effort.  But in the end, it is actually a time saver, having the students and staff marketing for the department.   This is how school food service earns a positive reputation.

 

"There is a big difference between a satisfied customer and a loyal customer.  Never settle for 'satisfied'."  - Shep Hyken

 

"Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you." - Chip Bell

 

 

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